Terms & Conditions

By accessing, browsing, or placing an order on our website (www.shreejiabhinandannamkeen.com), you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree, please do not use our website. These Terms constitute a legally binding agreement between you ("User/Customer") and Akito Industries Pvt. Ltd.

You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872 to purchase products or use this website. If you are placing an order on behalf of a company or corporate entity, you confirm that you have valid authority to bind that entity to these Terms.

All products are manufactured with traditional Malwa recipes and quality-checked ingredients. We are strictly committed to zero adulteration, premium edible oils, and purest spices.

Illustration Notice: Product images are for representative purposes only. Actual packaging, color, and size may vary slightly due to natural spice harvests and studio lighting.

• All prices are listed in Indian Rupees (INR) and are inclusive of Goods & Services Tax (GST) unless explicitly stated otherwise.
• Prices, Maximum Retail Price (MRP), net weight, shelf-life, and manufacturing date are strictly maintained as per the Legal Metrology Act, 2009 and FSSAI packaging norms.
• We reserve the right to revise catalog prices at any time without prior notice. The price charged will be the authoritative price confirmed at checkout.
• We reserve the right to limit order quantities, refuse, or cancel any order in the event of pricing typographical errors, stock unavailability, or suspected fraudulent activity.

When you place an order, you will receive an automated order confirmation via WhatsApp, SMS, or Email. This notification indicates order receipt and does not constitute formal acceptance. Final acceptance occurs upon dispatch of goods from our Indore warehouse.

We reserve the right to cancel any order prior to dispatch for reasons including product unavailability, unserviceable delivery pincode, or gateway payment flags. In such events, a 100% full refund will be automatically initiated to the source account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You agree to provide a true, accurate, and complete delivery address, postal pincode, and reachable telephone number. We are not liable for delayed or failed delivery caused by incorrect or incomplete shipping information provided by you.

We offer certified payment gateways (Cashfree, Razorpay, PhonePe, UPI, RuPay, Visa, Mastercard, and NetBanking). We do not store or capture your sensitive card details or UPI PINs.

Due to strict food safety and hygiene standards regulated by FSSAI, the following policy applies to all orders:

For bulk festive hampers, customized corporate gifting, and large consignment orders, custom pricing, payment terms, and delivery schedules are governed by separate proforma invoices and written quotation agreements issued via our desk at +91 99266 88363. Bulk custom orders cannot be cancelled once raw material procurement or packaging customization has commenced.

Promotional coupon codes and festive discounts are valid for limited periods and cannot be clubbed with other promotional codes unless explicitly authorized. We reserve the right to amend or withdraw promotional offers without notice, and to revoke orders where promotional code abuse or automated exploitation is identified.

All website content, including logos, trademarks, brand name "Shree Ji Abhinandan Namkeen", product names, packaging designs, photographs, marketing text, proprietary recipes, and slogans—such as "India's crispiest, most flavorful Ratlami Sev"—are the exclusive intellectual property of Akito Industries Pvt. Ltd. and Saavi Creations. Any unauthorized reproduction, scraping, copying, or commercial exploitation is strictly prohibited under Indian Copyright and Trademark laws.

You agree not to:

• Use the website for any fraudulent, unlawful, or unauthorized purpose.
• Post deceptive, defamatory, or false reviews, or attempt to compromise site security through hacking or scraping.
• Place fictitious, non-genuine, or disruptive high-volume COD orders.

We reserve the unconditional right to suspend accounts, blacklist addresses, and initiate legal proceedings under the Information Technology Act, 2000 for any malicious activity.

You agree to defend, indemnify, and hold harmless Akito Industries Pvt. Ltd., Saavi Creations, their directors, officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, violation of statutory regulations, or infringement of third-party rights.

We shall not be held liable or responsible for any failure to fulfill our obligations where such failure results from events beyond our reasonable control, including acts of God, flood, fire, earthquake, epidemics, civil commotion, strikes, state lockdowns, transportation failures, or raw material supply chain interruptions.

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India. In the event of any dispute or claim arising under these Terms, you irrevocably agree that the competent courts at Indore, Madhya Pradesh shall have exclusive jurisdiction, irrespective of your physical location or place of order delivery.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, we have designated an official Grievance Redressal Officer:

Your personal data, contact information, and order history are securely processed and protected in accordance with our Privacy Policy, published in statutory compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act). Please review our Privacy Policy to understand your rights as a Data Principal.

If any provision of these Terms is deemed unlawful, void, or unenforceable by any competent court, that specific provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. These Terms, together with our Privacy Policy and official order confirmations, constitute the entire legal understanding between you and Akito Industries Pvt. Ltd.

We reserve the right to amend or update these Terms & Conditions at our discretion to reflect evolving laws or business practices. The updated terms will be published on this page with a revised Effective Date. Continued usage of our website following any update constitutes your acceptance of the revised Terms.

For any questions or clarification regarding these Terms, please contact customer care at +91 99266 88363 or email support@shreejiabhinandannamkeen.com.