Policy Overview
Order Processing Time
We process and dispatch standard online orders within 24 to 48 working hours following successful payment confirmation from our Indore facility.
Bulk corporate consignments and festive gift boxes require 3 to 5 working days for fresh batch production, custom branding, and specialized packaging. Timelines are finalized via separate proforma invoice on +91 99266 88363.
Delivery Timeline
Standard delivery across India usually takes 2 to 7 working days from the date of dispatch, depending on distance and regional connectivity:
2 to 4 Working Days
Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Ahmedabad, Pune.
4 to 7 Working Days
State capitals, district headquarters, and regional commercial hubs.
7 to 10 Working Days
North-Eastern states, Jammu & Kashmir, Ladakh, and Island territories.
Logistics Partners: We ship through verified surface and express air logistics partners including Delhivery, DTDC Express, Shiprocket X, Ekart Logistics, and India Post Speed Post, selected automatically based on highest reliability for your specific pincode.
Please note that delivery timelines are estimates provided by logistics carriers and are not contractual guarantees. Unforeseen delays caused by severe weather conditions, highway blockages, public holidays, or local restrictions are beyond our direct control, though our customer care team actively tracks every delayed parcel.
Shipping Charges & Free Delivery
- Standard Shipping: For orders below the free delivery threshold, a nominal flat rate of ₹49 is charged based on weight and destination.
- Cash on Delivery (COD) Fee: An additional handling charge of ₹40 applies to COD orders to cover carrier cash handling and verification protocols.
- Bulk / B2B Consignments: For bulk orders, gifting crates, and pallet shipments, shipping is calculated at actual commercial freight rates via separate transport bilti.
Tracking Your Order
Once your order has been packaged and handed over to our courier partner, you will receive an automated dispatch notification containing the AWB / Tracking Number and Courier Partner Name via SMS, WhatsApp, and registered Email.
You can track your live shipment directly on the courier partner's portal, or by emailing our logistics desk at support@shreejiabhinandannamkeen.com or WhatsApp at +91 99266 88363 with your Order ID.
Address & Contact Details — Very Important
To guarantee timely delivery of fresh savories, please ensure you provide a complete physical address with prominent landmark, exact 6-digit postal pincode, and an active, reachable mobile telephone number.
• Inaccurate, incomplete, or wrong shipping address provided during checkout.
• Customer unavailable, phone unreachable, or phone switched off during courier out-for-delivery calls.
• Premises locked, gated community entry denied, or customer refusal to accept package upon arrival.
Failed Delivery & RTO (Return to Origin)
Our courier partners attempt delivery up to two (2) times at the registered address. If delivery cannot be completed due to customer unavailability, incorrect contact details, or refusal, the shipment is marked as RTO (Return to Origin) and returned to our central warehouse in Indore.
If an RTO occurs due to customer error or unreachable phone, re-shipping the order will require payment of fresh courier charges by the customer.
For prepaid orders returned as RTO where customer requests cancellation, refund will be processed after deducting original outward shipping fee plus actual courier RTO penalty charges.
Damaged in Transit — Special Food Savories Clause
Authentic Indore namkeen is an artisanal, light, and crispy deep-fried savory:
Slight settling, breaking, or fine namkeen powder at the bottom of the packet is NATURAL during courier vibration and is NOT classified as damage as long as the inner air-seal remains intact and the product is fresh and hygienic.
Outer corrugated carton crushed or torn, inner tamper-evident foil seal punctured or burst, oil leakage through packaging, or product spilled due to violent mishandling by courier staff.
Mandatory Requirement for Damage or Shortage Claims
To claim replacement or refund for transit damage, you MUST record a continuous, unedited UNBOXING VIDEO within 24 hours of delivery clearly showing:
- The sealed outer courier polybag with the printed shipping label & tracking barcode clearly visible.
- Opening the parcel box in full frame.
- The damaged inner packet showing the manufacturing date and foil seal status.
Without continuous unboxing video proof, damage and transit claims cannot be accepted under FSSAI food safety audit rules. This protects both you and our quality standards.
Festive Season Delivery
During peak Indian festive occasions—including Diwali, Holi, Raksha Bandhan, and New Year—there is immense nationwide load across domestic courier hubs. We strongly urge customers to place festive hamper orders 5 to 7 days in advance. Shipments may take 2 to 3 additional days during festive periods due to airline freight congestion.
International Shipping
At present, online storefront orders are shipped exclusively within the Republic of India. For international bulk exports, NRI diaspora gifting, and overseas freight inquiries, please get in touch with our international desk on WhatsApp at +91 99266 88363.